Quick Answer

SAP Concur is a long-established cloud suite covering travel booking, expense management, and vendor invoice automation for enterprise organizations. It holds an average rating of around 4.0 out of 5 on G2 and 4.3 out of 5 on Capterra, with broad adoption across large enterprises worldwide.

However, SAP Concur is not built on Salesforce, and reviewers frequently describe its interface as dated and its pricing as opaque compared to newer, flat-rate SaaS tools. Companies running their finance operations inside Salesforce typically need a separate integration layer to connect Concur data back to their CRM.

SAP Concur serves more than 85 million users across 170-plus countries, supporting 30-plus languages and over 140 currencies. Its three core modules, Concur Travel, Concur Expense, and Concur Invoice, are often used together to centralize travel, expense, and vendor invoice management under one enterprise platform.

For large, global enterprises that want travel, expense, and AP automation in one connected suite with deep SAP ERP integration, Concur is a proven, if aging, option. Companies that run entirely on Salesforce, or that want a simpler, dedicated AP tool, often look for accounts payable automation built directly inside their CRM instead.

This review looks at what SAP Concur does well, where users report friction, its overall rating, and how it compares to a Salesforce-native accounts payable automation option.

What is SAP Concur?

SAP Concur is SAP's cloud-based suite for managing employee-initiated spend, covering travel bookings, expense reports, and vendor invoices in one connected system. Concur Invoice specifically automates invoice capture, PO matching, approval routing, and payment preparation.

The platform integrates natively with SAP Cloud ERP and supports other systems such as NetSuite and Microsoft Dynamics, making it a common choice for large, SAP-centric enterprises.

It is commonly used by organizations that:

  • • Want travel, expense, and vendor invoice management in one connected platform
  • • Already run SAP or another major ERP across the business
  • • Operate globally, with employees submitting expenses in multiple currencies

SAP Concur Overall Rating

SAP Concur is one of the most reviewed products in the travel, expense, and invoice category, reflecting decades of enterprise adoption.

  • • G2: around 4.0 out of 5, based on nearly 7,000 verified reviews
  • • Capterra: around 4.3 out of 5, based on more than 2,000 verified reviews
  • • TrustRadius: users give SAP Concur an average score of around 8 out of 10

Positive sentiment centers on broad functionality and enterprise-grade integrations. Lower scores are more often tied to interface complexity, pricing transparency, and setup friction outside the SAP ecosystem.

How SAP Concur Works

Concur Invoice follows a structured invoice-to-payment workflow:

1. Invoice Capture

Invoices are uploaded or scanned, with the system auto-detecting fields such as invoice number, date, and amount.

2. Matching and Validation

Captured invoice data is matched against purchase orders where applicable, and flagged for review if something does not line up.

3. Multilevel Approval

Invoices route through configurable, multilevel approval chains, with the ability to send items back to the submitter if documentation is missing.

4. Payment Preparation and ERP Sync

Approved invoices move to payment preparation and sync with the connected ERP, such as SAP Cloud ERP, NetSuite, or Dynamics.

Users typically get status notifications at each stage, from approval through to when payment is sent and completed.

Key Features of SAP Concur

1. Automated Field Extraction

The system auto-detects invoice and expense details like dates and invoice numbers, reducing manual data entry.

2. Multilevel Approval Workflows

Configurable approval chains support complex organizational structures with built-in options to send items back for correction.

3. Concur Travel Integration

Travel booking connects directly with expense and invoice data, keeping trip-related spend in one place.

4. Mobile Receipt Capture

The mobile app lets users photograph and submit receipts on the go, with machine learning improving extraction accuracy over time.

5. ERP and Accounting Integration

SAP Concur integrates natively with SAP Cloud ERP and connects to other systems such as NetSuite and Microsoft Dynamics.

6. Compliance and Analytics

Built-in auditing and spend analytics help enterprises track policy compliance and financial risk across travel, expense, and invoice data.

Benefits of Using SAP Concur

✔ One Platform for Travel, Expense, and Invoice

Reviewers consistently highlight the value of centralizing travel, expense, and vendor invoice data instead of using separate systems.

✔ Strong Automated Data Extraction

Users appreciate that uploaded invoices and receipts get key fields extracted automatically, cutting down manual entry.

✔ Deep ERP Integration

For SAP-centric enterprises, native ERP integration is a significant advantage over standalone travel or expense tools.

✔ Clear Status Visibility

Users like being notified at each stage, from submission through approval to payment completion.

Limitations of SAP Concur

SAP Concur is a capable enterprise suite, but reviewers point to a few recurring issues:

1. Dated, Complex Interface

Reviewers frequently describe the UI as clunky, with multiple steps required for simple submissions.

2. Limited Category Flexibility

Some users find expense categories and input options too rigid for real-world scenarios, leading to manual workarounds.

3. Opaque, Per-Report Pricing

Pricing based on per-expense-report charges can feel less transparent than flat, per-user SaaS pricing.

4. Integration Friction Outside SAP

Reviewers note that connecting Concur to accounting systems outside the SAP ecosystem, such as NetSuite or QuickBooks, can be more difficult than expected.

5. Not Salesforce-Native

SAP Concur runs as a standalone platform, so Salesforce-centric organizations need additional integration work to connect it to their CRM.

Who Should Use SAP Concur?

SAP Concur is a good fit for organizations that:

  • ✔ Already run SAP or another supported ERP at enterprise scale
  • ✔ Want travel, expense, and invoice management combined in one suite
  • ✔ Operate globally across many countries and currencies
  • ✔ Have the budget and team to manage a large enterprise rollout

Who Should Consider Alternatives?

Businesses that run their finance operations mainly in Salesforce can also review SAP Concur alternatives to compare tools that offer full AP automation natively inside their CRM.

  • • Want AP automation to live directly inside Salesforce
  • • Do not need travel booking bundled with invoice automation
  • • Want a more modern, streamlined interface
  • • Prefer transparent, flat per-user pricing over per-report charges
  • • Need simpler integration outside the SAP ecosystem

Real-World Use Case Insight

Large, global enterprises with an existing SAP footprint often stick with Concur because of how deeply travel, expense, and invoice data connect to their ERP, along with decades of established process and compliance controls.

Salesforce-first organizations, or companies that only need focused accounts payable automation rather than a full travel-and-expense suite, frequently find that a platform built specifically for AP inside Salesforce is a simpler, more modern fit.

Conclusion

SAP Concur is a long-standing, widely adopted travel, expense, and invoice platform, with an overall rating of around 4.0 out of 5 on G2 and 4.3 out of 5 on Capterra. It offers broad functionality, automated data extraction, and deep ERP integration for large enterprises.

It is not Salesforce-native, and reviewers point to a dated interface, per-report pricing, and integration friction outside the SAP ecosystem as trade-offs.

The right choice depends on whether your business needs Concur's combined travel, expense, and invoice suite, or a focused accounts payable automation solution built directly inside Salesforce.

If you are evaluating SAP Concur and want to see the numbers for a Salesforce-native alternative:

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SAP Concur FAQs

What is SAP Concur?

SAP Concur is a cloud-based suite covering travel booking, expense management, and vendor invoice automation for enterprise organizations, with native integration into SAP Cloud ERP and support for other ERPs.

What is SAP Concur's average rating on G2 and Capterra?

SAP Concur holds an average rating of around 4.0 out of 5 on G2, based on nearly 7,000 reviews, and around 4.3 out of 5 on Capterra, based on more than 2,000 reviews.

Is SAP Concur Salesforce-native?

No. SAP Concur is a standalone platform built to integrate with SAP Cloud ERP and other systems such as NetSuite and Microsoft Dynamics. It does not run natively inside Salesforce.

What are the main limitations of SAP Concur?

Reviewers commonly point to a dated, complex user interface, limited flexibility for custom expense categories, per-report pricing that can feel opaque, and integration friction with accounting systems outside the SAP ecosystem.

What is a good alternative to SAP Concur for Salesforce users?

Quick Payable is a strong alternative for organizations already running on Salesforce. It provides full accounts payable automation, including invoice capture, approvals, vendor management, and payments, natively inside Salesforce.